C&F Bank

Collateral Management Associate

1 month ago(12/15/2017 10:43 AM)
Job ID
# of Openings
Loan Processing




Collateral Management Associate


The Loan Servicing Associate II will have routine external customer contact and increased task level and role(s). Job functions will have moderate regulatory and reputational risk. This position is responsible for overall management of collateral retained by the Bank to include releasing lien(s) on collateral, returning documents to customer, and researching and resolving unsettled issues. Additional responsibilities include reconcilement of various reports and provide support related to electronic document storage.


Collateral and Document Management

  • Maintains permanent loan files and documentation
  • Reconciles paid loans and sends appropriate documents to customer
  • Releases lien on collateral currently held by the Bank on real estate, consumer, and commercial loans as needed or at payoff
  • Researches inquiries from attorneys, title companies, or customers concerning unreleased liens or lost vehicle titles
  • Assists Bank teammates with finding loan documents in Director or in permanent files
  • Checks deposit holds and releases as appropriate
  • Assists with long-term file storage and prepares for eventual shred/destruction



  • Completes monthly SBA report and scans gathered documents into SBA file
  • Assists Credit Administration in monitoring active Federal Reserve Bank (FRB) pledged files, reconciles log monthly, and validates rate and maturity date on semi-annual basis
  • Completes Marketable Securities Report on a quarterly basis and updates Navigator with current collateral values
  • Scans gathered documents used in completing the Marketable Securities Report into specific loan file and into the Marketable Securities folder



  • Answers incoming calls and assists internal/external customers with loan or servicing-related questions
  • Orders all departmental office supplies to include GL tickets, envelopes, paper, printer ink, coffee, etc.
  • Transfers imaged documents to DVD disk for Bank attorney as needed.



  • Takes lead on comprehensive projects that primarily impact Loan Servicing and Credit Services  
  • Analyzes the issue(s) and solicits feedback from impacted staff before making recommendation to Credit Services management.
  • Takes responsibility for implementing and communicating changes to team and creates outline for any needed changes to action steps, procedures, or policy.



Knowledge: Three years or more experience in loan servicing. A demonstrated working knowledge of MS Office applications (Word, Excel, and Outlook) is required. The individual must be able to demonstrate an increased level of proficiency in various Bank systems based on role/responsibilities.  


Skills: It is imperative that any individual in one of these positions possess a detail orientation and excellent organizational skills. Strong communication, interpersonal, and overall PC skills are required.


Abilities: Able to communicate effectively with people at all levels; use typical office equipment; able to comprehend concepts and put them into practical application.


Education: A combination of education, training, and work experience is considered. A HS diploma or GED is required.


Equal Employment Opportunity Statement C&F Bank (the Bank) is committed to providing equal employment opportunity to all qualified persons and reaffirms in policy and practice that it shall not discriminate against applicants or employees because of race, color, religion, gender, age (over 40), disability, genetic information, veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans, and Vietnam era veterans), national origin, or any other consideration protected by applicable federal, state, or local law. This applies to all areas of employment, including promotion, transfer, layoff, termination, compensation, benefits, recruitment advertising, recruitment, and selection for training.


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