Provides internal customer service support for branches with Back Counter Capture and Front Counter Capture. Approves and rejects consumer and business mobile deposits. Balances and closes out the Back Counter Capture (BCC), Front Counter Capture (FCC), and Transaction Content Manager (TCM) process when all branches have completed BCC and FCC each day.
Knowledge: One-Two years of experience in proof operations or a related item processing environment; demonstrated proficiency in the use of standard and specialized PC software packages such as Microsoft Office Suite; demonstrated proficiency in the use of various office technologies. Satisfactory completion of Principles of Banking from an approved or accredited college or university or through in-house formal training required within first 18 months of employment.
Skills: Effective organizational and time management skills required; strong attention to detail and basic math skills are required. Excellent communication, problem-solving, and PC skills are required.
Abilities: Able to communicate effectively with people at all levels is required; ability to effectively communicate information clearly through all media channels; ability to follow directions and complete work within time limits; ability to read and understand a variety of reports, spreadsheets, forms and interoffice as well as general correspondence.
Education: High school diploma or equivalent is required. Associates degree in Accounting or Business Administration preferred. A combination of education and experience will be considered.
Physical demands: Employee may experience the following physical demands for extended periods of time: view computer monitors, keyboarding, sitting, motion of fingers/hands/wrists, and standing/walking; occasional lifting, carrying, pushing or pulling up to 20 pounds.
Work Environment: Work is performed in an operational office environment.