C&F Bank

Operation Associate

Job Locations US-VA-Toano
Job ID
2018-1612
# of Openings
1
Posted Date
4 weeks ago(1/22/2018 3:48 PM)
Category
Deposit Operations

Overview

Provides internal customer service support for branches with Back Counter Capture and Front Counter Capture. Approves and rejects consumer and business mobile deposits. Balances and closes out the Back Counter Capture (BCC), Front Counter Capture (FCC), and Transaction Content Manager (TCM) process when all branches have completed BCC and FCC each day.

Responsibilities

Processing

  • Monitors BCC batch activity throughout the day for all branches, ensures all BCC work is processed and submitted correctly; fixes any exception items
  • Monitors, reviews, and approves/rejects mobile deposits throughout the day
  • Prints the TCM Institution Summary report daily and delivers a copy of the report to IT department when all work is balanced and completed
  • Processes the 12pm, 4pm, and 6pm Remote Deposit files
  • Accepts BCC/FCC support calls from the branches and researches BCC/FCC errors
  • Performs TMS entries as needed
  • Performs as backup to the Electronic Solutions Online Banking Processor on all duties

Branch/Customer Support

  • Provides internal and external customer service support for our branches on BCC and Mobile Deposits
  • Accepts BCC support calls from the branches and researches any questions or issues
  • Supports branches and customers through online written communications and telephone support
  • Resolves all customer questions in a timely manner
  • Maintains confidentiality on customer account information

Research

  • Researches BCC errors if not posted to the customer’s accounts
  • Researches and resolves any inquiries, questions, or issues with mobile deposits

Reconciliation

  • Balances all the Branch SCO, ATM SCO, Remote Deposit, Mobile Deposit, and Teller SCO jobs in TCM at the end of the day.
  • Prints and verifies totals of the Webcapture Mobile Deposit Admin Reports for balancing the mobile files in TCM
  • Prints and verifies totals BCC/FCC Admin Reports for balancing the jobs in TCM

Other

  • Assists with special projects and other duties as assigned

Qualifications

Knowledge:   One-Two years of experience in proof operations or a related item processing environment; demonstrated proficiency in the use of standard and specialized PC software packages such as Microsoft Office Suite; demonstrated proficiency in the use of various office technologies. Satisfactory completion of Principles of Banking from an approved or accredited college or university or through in-house formal training required within first 18 months of employment.

                       

Skills:             Effective organizational and time management skills required; strong attention to detail and basic math skills are required. Excellent communication, problem-solving, and PC skills are required.                              

 

Abilities:         Able to communicate effectively with people at all levels is required; ability to effectively communicate information clearly through all media channels; ability to follow directions and complete work within time limits; ability to read and understand a variety of reports, spreadsheets, forms and interoffice as well as general correspondence.

 

Education:     High school diploma or equivalent is required. Associates degree in Accounting or Business Administration preferred. A combination of education and experience will be considered.

 

Physical demands:   Employee may experience the following physical demands for extended periods of time: view computer monitors, keyboarding, sitting, motion of fingers/hands/wrists, and standing/walking; occasional lifting, carrying, pushing or pulling up to 20 pounds.

Work Environment:  Work is performed in an operational office environment.

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