C&F Bank

  • Retail Manager

    Job Locations US-VA-Charlottesville
    Job ID
    2018-1661
    # of Openings
    1
    Posted Date
    3 months ago(5/4/2018 3:33 PM)
    Category
    Retail Banking
  • Overview

     greenblacktag1

     

    C&F Bank is recognized as one of the premier community banks in the country serving Virginians since 1927, and we are looking for highly energetic, service oriented, and customer focused team members to join our growing C&F Bank Family. Leads the branch by modeling professionalism, promoting excellent service awareness, and fostering teamwork.

     

    The objective of the Retail Manager is to manage and lead a branch office and its teammates to meet and exceed all operational, service, and revenue objectives. The Retail Manager is responsible for ensuring flawless performance of the C&F Customer Experience strategies, driven by our Focused on You brand to benefit customers, shareholders, C&F teammates, and the community.

    The Charlottesville Retail Manager has high personal accountability for loan, account, and deposit growth driven by new customer acquisition goals with a concentration in small business/professional and partnership with the Regional President and commercial banking team; they are also accountable for growing and retaining key current customer relationships.

    Responsibilities

     

     

    Deliver on the Brand: role model all elements of The C&F Customer Experience; teach, coach, and hold direct reports accountable for performance of brand strategies.

    • The C&F Service Experience, C&F Service Recovery
    • The C&F Relationship Review (consumer and business)
    • C&F Active Site Leadership
    • C&F Risk Management
    • Business community leadership and volunteerism

     

           Revenue behaviors

    • Sponsor and lead promotional strategies and activities to achieve set goals for deposit, earning assets, fee income growth:
      • Acquire new customer relationships via referrals, proactive small business prospecting, and business community networking.
      • Retain and deepen current customer relationships; teach, coach, and hold direct reports accountable
    • Use C&F Customer Experience strategies to retain and deepen current customer relationships; teach, coach, and hold direct reports accountable.

    Recruit, grow, and retail talent: recruit, grow, and retain top talent.

    • Conduct formal coaching meetings with direct reports to measure/analyze performance vs. goal, ascertain root causes, and generate appropriate action plans.
    • Provide on the spot coaching to recognize skilled behaviors and improve as needed.
    • Build a team that collaboratively solves problems
    • Conduct quarterly and annual performance assessments with each direct report
    • Develop actionable Personal Goal Plans (PGP) for each direct report
    • Actively maintain talent management/succession plan; proactively identify and recruit candidates as business need dictates.
    • Continually recognize/reward top performers based on performance and top behaviors.

    Teamwork: build collaborative, results-oriented relationships with key partners listed below:

    • Regional President/Commercial/Business Banking Relationship Managers
    • Market Team (Market Leader, Director of Marketing, Retail Education Manager)
    • C&F Mortgage and C&F Investment Services Representatives
    • Treasury Solutions Officers
    • Customer Service/Deposit Operations
    • Credit Services
    • Quality Assurance, Fraud, Compliance, and Audit
    • Human Resources, including Recruiting

    Manage risk: manage balanced branch performance to meet and exceed operational, transactional, and brand risk goals.

    • Ensure individual and full team knowledge/execution of all operational policies and procedures
    • Manage non-credit losses (including FSR transaction differences)
    • Achieve minimum satisfactory audit rating (PAR and formal)
    • Own monthly operational activity processes (BICR)
    • Manage loan past due and overdraft report issues
    • Manage customer and bank information security

    Qualifications

     

    Knowledge:

    • C&F products, policies and procedures
    • C&F systems – Teller, Navigator, BPM, Director, AppLink, ViewPoint, and Banker’s Dashboard
    • Applicable banking laws and regulations
    • C&F Customer Experience strategies
    • C&F Risk Management
    • C&F Service Excellence
    • C&F Service Recovery
    • The C&F Relationship Review (consumer and business)
    • C&F Active Site Leadership

     

     

    Skills:

    • New customer acquisition – prospecting, gaining meetings, interviewing, and closing.
    • Small business and consumer credit skills – balance sheet/financial statement analysis
    • Business writing and public speaking
    • Business community networking, prospecting, and leadership

     

    Education/Work Experience:

    • 4-5 years banking experience or financial services
    • 3+ years consumer lending experience required, business lending experience preferred
    • 2 plus years of successful retail management experience required.
    • Bachelor’s degree is strongly preferred, preferably in finance, banking, or a related field; a combination of experience and education will be considered.

     

     

     

    Equal Employment Opportunity Statement C&F Bank (the Bank) is committed to providing equal employment opportunity to all qualified persons and reaffirms in policy and practice that it shall not discriminate against applicants or employees because of race, color, religion, gender, age (over 40), disability, genetic information, veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans, and Vietnam era veterans), national origin, or any other consideration protected by applicable federal, state, or local law. This applies to all areas of employment, including promotion, transfer, layoff, termination, compensation, benefits, recruitment advertising, recruitment, and selection for training.

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