The Loan Servicing Associate will have routine internal and external customer contact. In this role, job functions will have moderate regulatory and reputational risk. This position reviews closing loan documentation to determine it meets all lending regulatory compliance requirements and helps to minimize and correct any exceptions related to missing documentation. This position also reviews loan files to source required Home Mortgage Disclosure Act (HMDA) and Community Reinvestment Act (CRA) data for mandatory regulatory reporting and enters data into reporting software. Additional duties include performing system checks to ensure accuracy and supporting other loan servicing duties as assigned.

Functional Area of Focus:

Overall post audit loan documentation review related to business, commercial, and consumer loans

In-depth understanding of loan compliance with a focus on HMDA and CRA

Loan servicing to include customer support, loan payment processing and file review.

Loan Documentation Review, Collateral Protection and Compliance (75%)

• Review new loan files, renewals, and changes-in-terms for loan document accuracy and compliance
• Review loan approval memo and compare against promissory note for accuracy and work with loan processor(s) to clarify or validate inconsistent information between approval memo and executed loan documents
• Review packages related to non-originated loans and prepare adverse action letters
• Update the exception tracking software as exceptions/missing items noted during review
• Assist relationship managers and other support staff to resolve tracking items and update software as exceptions/missing items are received
• Source and enter HMDA and CRA data from loan files into data reporting software for all lines of business (consumer, business lending and commercial)
• Complete daily edit check in reporting software for HMDA and CRA to identify and correct issues
• Support branch and commercial teammates in adherence to HMDA and CRA regulations
• Contact lending staff or other business partners to obtain missing post-closing documents
• Serve as subject matter expert as it relates to HMDA, CRA, and other lending regulations.
• Provide feedback about errors found during review to appropriate individuals and escalate recurring issues to management and/or Compliance department when necessary.
• Work with management to provide appropriate information in response to internal audits and regulatory exams, in finding missing or incomplete loan documents.
• Process collateral perfection documentation

Payment Processing and Loan Servicing Support (25%)

• Answer incoming calls and correspondence from internal and external customers with loan related questions
• Respond to inquiries from internal and external customers and communicate with Attorneys, Title Companies, and other vendors
• Assist with a variety of loan servicing duties such as payment processing, importing/imaging of loan documents, filing paper documents, etc.
• Serve as the subject matter expert on our third-party payment processing software (Paymentus)
• Monitor Paymentus transactions that post in the nightly update and troubleshoot any errors
• Escalate any loan related risk concerns through the proper channels
• Perform other loan servicing related duties at direction of loan servicing management

Knowledge:

One year of banking experience, preferably in loan servicing, loan documentation, or loan origination. 

Skills:              

Demonstrated analytical skills; demonstrated proficiency in the use of standard and specialized computer hardware and software packages such as Microsoft Office; demonstrated strong oral and written communication skills.

Abilities:          

Attention to detail with the ability to use available resources to solve problems and follow regulations. Highly organized with the ability to manage daily priorities and deadlines while also having the flexibility to assist with higher priority customer service situations.   

Education:          

A combination of education, training, and work experience is considered. 

Travel:

Occasional local travel for meetings.

Physical demands:  

Employee may experience the following physical demands for extended periods of time: view computer monitors, keyboarding, sitting, motion of fingers/hands/wrists, and standing/walking.

Work Environment: 

Work is performed in an operational office environment.

Note:

This job description contains the essential functions, duties, and responsibilities of the position in accordance with the Americans with Disabilities Act (ADA).  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. C&F Bank reserves the right to make future revisions to this job description and the inherent responsibilities of the position based on the needs of the organization.

Equal Employment Opportunity Statement -- C&F is committed to providing equal employment opportunity to all qualified persons and reaffirms in policy and practice that it shall not discriminate against applicants or employees because of race, color, religion, gender, age (over 40), disability, genetic information, veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans, and Vietnam era veterans), national origin, or any other consideration protected by applicable federal, state, or local law. This applies to all areas of employment, including promotion, transfer, layoff, termination, compensation, benefits, recruitment advertising, recruitment, and selection for training.