Card Services Support Specialist

You’re the kind of person who takes pride in getting things right, not just the first time, but every time. At C&F, you’ll help keep the bank running smoothly by making sure the details are in place, the numbers line up, and the processes work as they should. If you’re organized, dependable, and ready to make a quiet but powerful impact behind the scenes, we’d love to meet you. Apply today and keep C&F running strong.

The primary responsibility of this position is to oversee procurement activities for Bank, Finance, and Mortgage, and to administer the issuance of instant Visa debit cards within the Card Service department.  

Card Services (60%)

• Generates and distributes Instant Issue Debit Cards in accordance with banking standards and security protocols.
• Responsible for documentation oversight, inventory control, and ensuring the secure management of card stock and associated equipment.
• Diagnoses and resolves issues with card printing equipment and coordinates service as necessary.
• Maintains adequate card supply, ensures inventory accuracy, and manages card records, logs, and operational reports.
• Administers the full instant‑issue debit card lifecycle, including card creation, activation support, replacement workflows, and secure destruction of expired or damaged card stock.
• Verifies customer identity and account accuracy prior to issuance to ensure compliance with bank procedures and fraud‑prevention standards.
• Follows and enforces dual‑control practices for card‑stock access, logging, reconciliation, and end‑of‑day secure storage.
• Monitors daily and periodic card activity reports to identify irregularities, stock discrepancies, or operational anomalies and escalates as needed.
• Coordinates with branches and Customer Support to troubleshoot customer card issues, including PIN resets, activation problems, or declined‑transaction inquiries.
• Ensures compliance with Visa Instant Issue requirements, internal audit controls, and regulatory expectations related to debit card security and handling.
• Trains branch and operations personnel on card‑issuance procedures, equipment use, and evolving security requirements.
• Conducts periodic audits of card‑stock storage, issuance logs, and system access to validate compliance and control integrity.
• Supports fraud and dispute investigations by retrieving card‑issuance logs, customer data, and relevant documentation.
• Collaborates with IT and third‑party vendors to maintain equipment functionality, system updates, and secure connectivity.
• Assesses and recommends improvements to the card program, including new card designs, security features, or updated issuance technology.
• Tracks issuance trends to forecast card‑stock needs and ensure timely replenishment for centralized and branch‑level operations.

Procurement & Supply Oversight (35%)

• Manages all supply orders to maintain sufficient stock for departments, branches, and operations.
• Procures supplies from approved vendors and assesses alternative sources when adjustments in cost, quality, or availability are necessary.
• Accurately and promptly submits purchase orders in accordance with company procurement policies.
• Oversees inventory of office supplies, operational materials (such as ATM items, stamp supplies, and cash bags), janitorial products, and specialty goods as required.
• Analyzes supply usage trends and modifies ordering schedules to prevent shortages or excess inventory.
• Cultivates and manages vendor relationships, resolves discrepancies in orders, and coordinates returns or replacements as required.
• Administers user access and permissions within ordering systems for relevant departments.
• Ensures brand consistency by collaborating with Marketing on branded merchandise, printed collateral, promotional material, and corporate stationery.
• Partners with internal teams forecast supply requirements based on staffing levels, seasonal demands, special events, or departmental needs.
• Maintains comprehensive records and documentation for all purchases, including order statuses, delivery timelines, and vendor contracts.
• Identifies opportunities for cost optimization, bulk purchasing, or supplier consolidation to enhance budget efficiency.
• Ensures adherence to company procurement standards, security protocols, and audit requirements.

Special Projects/Other Duties (5%)

• Accurate and efficient management of assigned daily responsibilities.
• Ensures full functionality in performing all allotted back-up duties.
• Assists with special projects and other duties as assigned.
• Assist other internal departments when required.

Knowledge:

1-2 years of providing administrative support in an office setting is required; previous banking experience is preferred. Must be able to demonstrate proficiency in the use of standard PC software packages such as Microsoft Office. Previous experience in coordinating events is preferred.

Skills:   

Strong communication, interpersonal, organizational, time management, rapport-building, problem solving, and computer skills required.

Abilities:      

Ability to work independently. Ability to communicate effectively with people at all levels is required. Demonstrated ability to handle several tasks simultaneously and work under time limits. Ability to focus on tasks in busy environment while demonstrating sound judgment and decision-making. Must demonstrate detail orientation.

Education: 

High school diploma or equivalent is required.  Associate degree in accounting or business administration preferred.  A combination of education and experience will be considered.

Travel: 10%

Physical demands:  

Employee may experience the following physical demands for extended periods of time:  View multiple computer monitors, keyboarding, sitting, motion of fingers/hands/wrists, and standing/walking; occasional lifting, carrying, pushing or pulling up to 20 pounds.

Work Environment: 

Work is performed in an operational office environment.

Note:

This job description contains the essential functions, duties, and responsibilities of the position in accordance with the Americans with Disabilities Act (ADA).  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. C&F Bank reserves the right to make future revisions to this job description and the inherent responsibilities of the position based on the needs of the organization.

Equal Employment Opportunity Statement -- C&F is committed to providing equal employment opportunity to all qualified persons and reaffirms in policy and practice that it shall not discriminate against applicants or employees because of race, color, religion, gender, age (over 40), disability, genetic information, veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans, and Vietnam era veterans), national origin, or any other consideration protected by applicable federal, state, or local law. This applies to all areas of employment, including promotion, transfer, layoff, termination, compensation, benefits, recruitment advertising, recruitment, and selection for training.