Universal Banker I (Roanoke)

You’re a people person who loves connecting, helping, and seeing results. At C&F, you’ll

build real relationships, not just complete transactions. As a Universal Banker, you’ll help customers open accounts, find financial solutions, and reach their goals while growing your own career along the way. If you’re friendly, goal-oriented, and ready to make a difference in your community, we’d love to meet you.

The primary objective of this role is to acquire, manage, and retain meaningful relationships with customers.

You will have the opportunity to take ownership of your career development through a variety of training opportunities to deliver the C&F Customer Experience. You’ll be front and center representing our brand and our culture. By responding to expressed needs, including all branch transaction functions, you will take a lead role in transitioning branch visits into relationship building opportunities that grow earning assets. The Universal Banker (UB) is also responsible for proactively contacting current customers to schedule relationship reviews and deepen existing relationships. In addition to continuous relationship management of current customers, the UB is also accountable for acquiring new customer relationships, primarily by referrals from customers, prospecting, and lead sources. This position is also expected to attend occasional networking events and business development activities.

Growth and Business Development (40%): 

• Role models all aspects of C&F’s “Focused on You” brand.
• Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships.
• Learns products, services, and procedures to accurately deliver solutions and financial options for customers using a consultative approach.
• Reviews customer accounts to make appropriate decisions regarding the requested transaction.
• Ensure that individual and team goals are met through required in person and outbound activities that provide an opportunity for us to share valued solutions and recommendations via our C&F Relationship Review.
• Learns products, services, and procedures to accurately deliver solutions and financial options for customers using a consultative approach.
• Acquires new consumer customer relationships by leveraging internal and external lead sources.
• Attends networking/community events to build prospect list and acquire new customer relationships.
• Builds collaborative, results-oriented relationships with prioritized key internal partners: Business/Commercial Relationship Managers, Customer Service and other Operations staff, Credit Services, C&F Mortgage and C&F Wealth Management representatives, and Treasury Solutions.
• Influences, educates, and connects customers to technology.
• Drive performance metrics in line with company objectives.

Manages Risk (40%):  

• Reviews customer accounts to make appropriate decisions regarding the requested transaction.
• Processes customer transactions accurately and efficiently; follows all C&F transaction polices and procedures, particular deposit hold procedures.
• Complies with all BSA/CIP requirements with all new accounts and existing customer interactions.
• Submits all customer documentation accurately and in a timely manner.
• Resolves all outstanding tracking items within specified guidelines.
• Takes ownership of other operational risk management tasks as delegated by Supervisor, Retail Staff, Regional President, Commercial / Business Banking Relationship Managers, or Treasury Solutions.
• Adheres to the Bank’s information security policies and manages Bank information appropriately; protects customer information with high sense of accuracy and urgency.
• Balances drawer at the end of the day.

Teamwork and Influence (20%):  

• Provides fill-in staffing to other market branches as needed.
• Participates in, and occasionally leads, components of daily morning huddle/weekly team meetings.
• Leads C&F Active Site Leadership when not with a customer.
• Builds collaborative, results-oriented relationships with prioritized key internal partners: Branch and Market teammates, Customer Service, Electronic Solutions, Operations staff, C&F Mortgage and C&F Wealth Management representatives, and Commercial/Business Relationship Managers.

Education and Experience:

Required Qualifications:

1. High school diploma or GED
2. One year of teller or cash handling experience
3. One year of customer relationship building or sales experience

Preferred Qualifications:

1. One year or more of branch banking or lending experience
2. Experience with sourcing and prospecting for new clients and relationship building

Knowledge, Skills, and Abilities

Required Qualifications:

1. Excellent interpersonal and communication skills, including a desire to interact with customers and prospects.
2. Ability to deepen and enhance customer relationships.
3. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
4. Ability to travel to other branches within a geographic region to accommodate temporary staffing needs as well as to fulfill training requirements.

Preferred Qualifications:

1. General knowledge of bank operations, policies, and procedures.
2. Ability to generate demand through prospecting and setting meetings.

Travel

Must be able to travel to all Bank locations, including subsidiaries. Must maintain reliable independent transportation for commuting and business-related travel. Ability to provide your own transportation is required for this role.

Physical demands:  

Employee may experience the following physical demands for extended periods of time: view computer monitors, keyboarding, sitting, motion of fingers/hands/wrists, and standing/walking. 

Work Environment:

Work is performed in an operational office / retail branch environment (on-site).

Note:

This job description contains the essential functions, duties, and responsibilities of the position in accordance with the Americans with Disabilities Act (ADA).  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. C&F Bank reserves the right to make future revisions to this job description and the inherent responsibilities of the position based on the needs of the organization.  

Equal Employment Opportunity Statement -- C&F is committed to providing equal employment opportunity to all qualified persons and reaffirms in policy and practice that it shall not discriminate against applicants or employees because of race, color, religion, gender, age (over 40), disability, genetic information, veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans, and Vietnam era veterans), national origin, or any other consideration protected by applicable federal, state, or local law. This applies to all areas of employment, including promotion, transfer, layoff, termination, compensation, benefits, recruitment advertising, recruitment, and selection for training.